Troubleshooting

Issues Setting up a New Clock

• Connection Time-out Error in Reason Home App (iPhone version)
• Unable to add and set up a new clock in the Reason Home app
• The Reason ONE clock keeps saying "Hello, I'm Alexa." How do I stop it?
• Can I connect the Reason ONE clock to a public Wi-Fi network (no password)?
• Report an issue

Other Issues

• The clock was successfully set up and added in the Reason Home app. Now it is not connecting to Wi-Fi. Why?