Skip to main content
Reason Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Reason
  2. Reason ONE Clock
  3. FAQ

FAQ

  • How do I turn off (disable) Alexa on the Reason ONE clock?
  • What is night mode and how do I use it?
  • How do you change the name Alexa calls you?
  • How to set an alarm that only repeats on certain days of the week?
  • Will the Reason ONE clock's alarm still go off if the Internet is disconnected?
  • Why is the top light still orange even after I've connected the clock to the Wi-Fi?
  • How can I remove an offline Reason ONE clock from the Reason Home app?
  • Do I have to repeat the Wi-Fi setup all over again if I unplug and move the clock?
  • How do you check and update firmware for the Reason ONE clock?
  • How do I snooze my alarm?
  • Why is my Reason ONE clock pulsing (flashing) yellow?
  • Why does the Reason Home iOS app need access to your location information?
  • Will the Reason ONE work in Europe?
  • What does a red dot in the Reason Home app mean?
  • Do you need an Amazon Echo device in order to use Reason ONE?
  • Does Reason ONE support 110V or 220V?
  • How to disable Voice Purchasing on an Alexa device?
  • Does the Reason ONE smart alarm clock with Alexa support Spanish language?
  • Do you need to press the button to activate Alexa?
  • Why is the Wi-Fi icon on the Reason Clock blinking?
  • How to stop the alarm (timer) sound when an alarm (timer) goes off?
  • Will an alarm I've set go off in case my Wi-Fi (Internet) is down?
  • Can I use the Xiaomi Xiao AI Smart Alarm Clock with the Reason Home app?
  • Why does the app display a clock as offline?
  • Can I power my Reason ONE alarm clock using a portable power bank?
  • Can I bring my Reason ONE alarm clock along on my camping trip and use the Alexa voice assistant if I power it using a portable power bank and keep it connected to the Web using my phone's Wi-Fi hotspot?
  • Are there different alarm sounds?
  • How can I set up the Reason ONE as a clock radio waking me up with my favorite radio station playing?
  • Can I use the Reason Clock to discover and control an IoT device, such as a Smart Home lightbulb?
  • Can I change the wake word from "Alexa" to some other word?
  • Next ›
  • Last »
Reason
Powered by Zendesk